HADARAH.com ~ Return Policy

Hadarah sincerely appreciates your business and hopes you will be completely satisfied with every purchase you make from us. We are proud of the work we create and look forward to forming a lasting relationship with you as our customer.

Guaranteed Satisfaction

If you are not completely satisfied with your purchase, you may return it for a refund within 3 (three) days of the confirmed date the USPS delivered it to you. For a refund to be issued, the following requirements must be met:

1. Contact us for a Return Authorization Number (RAN). We will not issue a refund for a return without a RAN.

2. Item(s) must be returned unused, with original tag(s) still attached, and in the original packaging. It must be sent prepaid and be properly packed in a box to prevent damage. For your protection, be sure to send it insured for its full value and request delivery confirmation (if sending by USPS) to ensure tracking.

3. Include a copy of the invoice or a note with the invoice number, as well as the RAN and a comment explaining your reason for return.

When we receive the item in good condition, we will credit the account you used for payment, or send you a money order, if your purchase was paid by money order, less the shipping costs*.

Returned items must be in absolutely new and unused condition for a refund to be processed. A fee of 3% of the original invoice total will be charged on all return shipments to cover processing and handling.

* Please Note - refunds will be given for the price of the item(s) only. Shipping fees (original and return) are not refundable.

Damaged in transit

If your shipment is received damaged, notify us immediately (no later than 3 days after receipt). Please be sure to hold on to the damaged shipment, including packaging. Do not send item(s) back without first contacting us for a Return Authorization Number. We will work with you to resolve the situation.

Repairs

Handmade fibre artwork is sturdy in general, but can also be quite delicate. It should always be treated with great respect and care to maintain the best enjoyment and use of it for years to come.

Our work is handled carefully and checked before shipment to ensure its quality when it reaches you. If, however, our work is found to have a manufacturer's defect (within 10 days of the confirmed date that your order was delivered), we will repair it at no cost. You pay only for the shipping (see #2 within Guaranteed Satisfaction above for shipping instructions). Please contact us immediately to inform us of the situation and we will glad to assist you.

Normal wear and tear on artwork may eventually cause the need for a repair. Hadarah will repair any pre-made item it has sold for a fee of 25% of the original purchase price, for those items needing attention from normal wear and use. This does not include damage from misuse, abuse, modification, or neglect. Hadarah will, however, attempt to repair its work that has been incidentally damaged (i.e. unintentionally). In either case, please contact us and tell us the details. More severely damaged items will be determined as repairable or not repairable by description. If a more severely damaged item is deemed repairable, you may send it to us and we will estimate the cost of repair upon inspection.

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